John Karlin
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19th International Symposium on
Human
Factors in Telecommunication
Berlin,
Germany, 1–4 December 2003
HFT03 Conference Programme
For downloading a paper click on 
behind its title.
SUNDAY 30 Nov
18:00 - 20:00 Informal Welcome Reception at HHI
lobby
MONDAY 1 Dec
(Venue: HHI)
09:00 - 10:00 Registration
10:00 - 10:30 Welcome / Opening
- Lothar Mühlbach, HFT03 Scientific Programme Committee
- Joachim Hesse, Director Fraunhofer-Institute for
Telecommunications - Heinrich-Hertz-Institut
- Bruno von Niman, appointed chairman HFT Permanent Steering Committee
10:30 - 11:10 Keynote talk 1
Origins of
Human Factor HFT and ITU
Speaker: John
Karlin, retired Department Head of Human Factors - AT&T Bell
Laboratories
11:10 - 11:30 Coffee
11:30 - 12:30 Real-time Human Communication
Chair: Ed Israelski
Bjørn Hestnes, Peter Brooks, Trond Ulseth, and Svein Heiestad
Quality of Experience in real-time person-person communication - User
based QoS expressed in technical network QoS terms
Peter Brooks and Bjørn Hestnes
Production of user-centred
technical guidelines for real-time human communication services:
Requirements, formats, content and presentation modes
Anu Kankainen and Sauli Tiitta
Exploring everyday needs of
teenagers related to context-aware mobile services
12:30 - 13:30 Lunch
Chair: Ed Israelski
Kazuo Kamata, Hideaki Maehara, Koji Wakimoto, and Sumio Usu
An Approach to the Design of Information Interface
Chee
Weng Khong and I-Farn Chen
Icon design on public payphones: a Malaysian
perspective
Adina Manoli
User Needs Assessment
for Negotiating the QoS for Streaming Media Applications
----------
Vasilis Dermosoniadis,
Panos Philippopoulos, and Christos Georgopoulos
Smart Homes: a user perspective
(This paper belongs to
the session "specific
applications". Due to organisational problems Vasilis Dermosoniadis presented
it here
remotely from Greece by means of an audio conference)
----------
14:50
- 15:10
Coffee
Chair: Anne Clarke
Chui Yin Wong
Applying Cost-Benefit Analysis for Usability Evaluation Studies on an Online
Shopping Website
Hideaki Maehara, Kazuo Kamata,
Sumio Usui, and Koji Wakimoto
Practical Design of Information Interface
Svein Heiestad, Bjørn Hestnes,
Peter Brooks, and Trond Ulseth
Building technical laboratory set-ups
for user-centred evaluation of real-time person to person communication
TUESDAY 2 Dec
(Venue: HHI)
09:00 - 10:00 Keynote talk 2
Design
Follows Standards
Speaker: Wolfgang
Dzida, Senior Scientist, ISO 9241 auditor of accredited usability
laboratories, Germany
10:00 - 11:00 Standardization
Chair: Martin Böcker
Bruno von Niman and
Knut Nordby
Shaping the end user’s Tele-Europe
Bruno von Niman, Martin Böcker,
Karl Ivar Larsson, Ian Rattigan, Matthias Schneider-Hufschmidt, and Aino
Wihervaara
Usability challenges in standards development: Standardized
character repertoires, ordering and assignments to the 12-key telephone keypad
(European languages)
Bruno von Niman, Martin Böcker,
Riitta Jokela, Mike Pluke, Matthias Schneider-Hufschmidt, and Kristoffer Åberg
Generic UI elements for mobile
terminals and services
11:00
- 11:15
Coffee
11:15 - 12:35 Design for all - People with Special
Needs
Chair: Pedro Concejero
A Clarke, M Pluke, D Pollard and W
Mellors
Taking account
of the needs of disabled, young and elderly people, in a future Universal
Communications Identifier - requirements analysis issues
Volker Bogacki and
Lutz Groh
Steps Towards a Cordless Telecommunication Device for All
M Pluke, A Clarke, W Mellors,
D Pollard
Bringing benefits to the disadvantaged by providing
flexibility for all
Bjørn Hestnes and Peter
Brooks
"Eye-phone" – case study results from the application of
videotelephony for blind people
12:35 - 13:35 Lunch
13:35 - 14:20 Keynote talk 3
Human
Factors in Convergence
Speaker: Leon
van Noorden,
Head of Sector, European Commission, DG INFSO D2, Networked Audio-Visual
Systems and Home Platforms
Chair: Leon van Noorden
Peer M. Shajahan and Pourang P. Irani
Improving Navigation in Touch-Tone Interfaces
Pedro Concejero, Juan José Rodríguez, and Daniel Tapias Merino
Methodology for rapid prototyping and testing of Speech Recognition user
interfaces in Telefónica Móviles España
Stephen
Furner, Matthias
Schneider-Hufschmidt, Lutz Groh, Patrick Perrin, and Nick Hine
Human
Factors guidelines for multimodal interaction, communication and navigation
Knut Kvale, John Rugelbak and Ingunn Amdal
How do non-expert users
exploit simultaneous inputs in multimodal interaction?
15:40
-
16:00
Coffee
16:00 - 17:00 Workgroups
18:30 - 19:00 Bus ride to
Zitadelle Spandau
19:00 - 23:30 Banquet
23:30 - 00:00 Return to HHI
WEDNESDAY 3 Dec
(Venue: HHI)
09:30 - 10:30 Mobile Communication I
Chair: Lothar Mühlbach
Karin Spalink
Interdependence of Navigation and Concept Structure in Mobile Small-Screen
Devices
Ulrich Leiner and Pia Honold
User interfaces for mobile phones:
New
UI challenges and solutions for small mobile communication devices
Frank Blaimberger (presenter:
Roland Keller)
An Overview about User Interface Innovations for
Communication Devices
10:30
- 10:50 Coffee
10:50 - 12:30 Mobile Communication II
Chair: Lutz Groh
Tomas Klockar, David A. Carr,
Anna Hedman, Tomas Johansson, and Fredrik Bengtsson
Usability of Mobile
Phones
Virpi Roto and Anne Kaikkonen
Perception of Narrow Web Pages
on a Mobile Phone
Bruno von Niman
Usability of mobile office communication solutions
Tobias
Komischke,
April McGee, Kathleen Stahlberg, Ning Wang, and Klaus Wissmann
Mobile Phone Usability: USA, China & Germany
Roland Buß, Detlef Runde, and Rüdiger Sniehotta
The
Citizen Office in a Box – User Requirements and Usability Issues for Mobile
Citizen Services
12:30 - 13:30 Lunch
13:30 - 15:30 Sightseeing
Tour
15:30 - 15:50 Coffee
15:50 - 17:30 Posters and
Technical Exhibition
THURSDAY 4 Dec
(Venue: Hotel Excelsior, Hardenbergstr. 14 (see map),
room "Schöneberg", ground
floor)
09:00 - 10:00 Keynote talk 4
Why things should link and think
Speaker: Robert
Meijer, Senior Strategist with TNO Telecom and professor in Applied Telematics at the University of Amsterdam, The
Netherlands
10:00 - 10:40 Navigation Tools and Help Systems
Chair: Jens Faber
Paul Chojecki
Towards
Generic Navigation and Orientation Tools - Problems and Solution Approach
Anke Weidlich
Experimental comparison of two help systems for Microsoft Excel according to
usability criteria
10:40
- 11:00
Coffee
11:00 - 12:00 Specific Applications
Chair: Detlef Ruschin
Tanja Neumann (presenter: Roland Buß)
Experimental Comparison of Existing Application
Sharing with a Revised Version according to Criteria of Usability
W. J. Mellors, D. Anderson, M. Böcker, and A. Clarke
Human
Factors of work in call centres
Birgit Quante and Klaus Hopf
Evaluation of a single user autostereoscopic display - an example of a user
centred design cycle
12:00 - 12:15 Conclusion by HFT Permanent Steering Committee
12:15 - 12:30 Final discussion
12:30 - 13:00 Snack
13:00: End of Conference
Additional Contributions
The following papers were not presented at the conference but are available for download.
Robert W. Kerbs
An Empirical Comparison of User Color Preferences in Electronic Interface Design
Esin Kiris
Case Study: Redesign a Web Application with Emphasis on What Customers Like or Hate (Abstract)
Per Helmersen
Children - Masters of Technology? (Abstract)
The HFT site is hosted by
HHI Human Factors department.
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