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Last updated: 
Nov. 27, 2003 

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Human Factors in Telecommunication 1999 - Sessions

  As far as permitted by authors you can view the abstracts and download the papers (in Adobe Acrobat and/or MS Word97 format) 
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 Design Methods 

Sheyla Militello, Denis Johnston 
A Methodological Study for the Evaluation of a Multilingual 
IVR User Interface.
Martin Böcker and Anne Suwita
Evaluating the Siemens C10 Mobile Phone: 
- Going beyond "quick and dirty" Usability Testing
Winner of the John Karlin Award
Pedro Concejero-Cerezo, Santiago Gil, Rocío Ramos, José Antonio Collado, Miguel Ángel Castellanos 
Usability testing of an Electronic Programme Guide and 
Interactive TV applications
Matthias Schneider-Hufschmidt and Martin Böcker 
Low-cost User Interface Design for Supplementary Services 
Ursula Holmström
User-centered design of security software 
Walter H. Hawkins, Ph.D 
Designing Effective Multilingual Voice Services
Hans Krüger, Hans Kruckenberg
Dialogue design in phone-based interfaces 
Robert Book and Mikael Goldstein 
A User-Centred Approach to Voice Interface Design: 
Obtaining Unbiased Command Vocabulary Using Storyboards
 
F.R. McInnes, I.A. Nairn, D.J. Attwater, 
M.D. Edgington and M.A. Jack 
A Comparison of Confirmation Strategies for Fluent Telephone Dialogues
 

Collaborative Work and Education 

Lothar Mühlbach, Roland Buß, and Detlef Runde 
Some Experiences with IRC, Webcams, and a Virtual Environment 
as Means for Informal Communication 
 
D. R. Millen, A. E. Milewski, T. M. Smith, D. M. Weime 
& P. D. Wellner 
The Corner Office: An Exploration of an Informal Teleconferencing Service 
Christoph Grundel and Matthias Schneider-Hufschmidt 
A Direct Manipulation User Interface for the Control of 
Communication Processes 
- Making Call Handling Manageable – 
Birgit Quante and Lothar Mühlbach 
Eye-contact in Multipoint Videoconferencing 
Dr Ben Anderson 
As We May Watch: Preliminary Studies of Intranet Telepresentations 
Giacinto Matarazzo 
The effects of video quality and task on remote collaboration. 
A laboratory experiment 
Markus Backstrom, Erik Bergersen, Hilde Hafnor,, Heinz Brüggemann, 
Carlo Corte, Johan Opsommer, Pauli Ristola, Jussi Tarvainen, 
Roland Schmitz, Stefan Uellner 
Application of CSCW Tools to Telework (ACT): 
Results from a European Research Projekt 
(paper not available yet) 
Jo Herstad, Marius Storsten, Nils-Erik Gustafsson, Do van Thanh 
Mobile and Contextual Intranetworking with Users 
– Fast and Facile Feedback 
Filomena Papa, Sandra Spedaletti 
Broadband cellular radio telecommunication technologies in distance 
learning: a human factors laboratory experiment as a base for a field study
 
Martin C. Ashby, Ken D. Eason & Sue M. Pomfrett 
Human-centred Design for Distance Learning 

Future Home and User 

Nathalie PORTOLAN, Michel NAEL, Jean-Louis RENOULLIN, 
Stéphane NAUDIN 
Will we speak to our TV remote control in the future? 
Dr Robert Pedlow
Making Electronic Commerce Usable: 
The role of usability in developing web based electronic commerce systems 
Rich Ling, Ph.D. 
Restaurants, mobile telephones and bad manners: 
New technology and the shifting of social boundaries
(paper not available yet)
Knut Nordby 
The Expanding Telephone Number: 
Users’ Needs for a Common Address Format in Future Converging Networks 
Dipl. Soz. Georg Schyguda 
Users and Data Protection in Electronic Commerce 
Guy Kerger 
Topic: Telecommunication servicing the citizen 
Rich Ling, Ph.D. 
Traditional fixed and mobile telephony for social networking among 
Norwegian parents 
(paper not available yet)
I. Van Mele, K. Edwards, A. Atayi, A. Spaepen
Mobile access to a multimedia tele-library service: a useful UMTS 
application for students who are motor impaired 
Kazuo Kamata, Reiko Yakushijin, Takayoshi Tsujimoto and 
Maki Yamashita 
Perception Characteristics for Synthetic Signed Language Sentences in 
ISDN/VoD Services 
Jan Delvert 
A new terminal with international text telephone and video 
telephone standards 

Poster Session 

 
Pedro Concejero, Anne Clarke, Eija Kaasinen, Lothar Mühlbach, 
Roland Buss, Detlef Ruschin, Joe Chester
The USINACTS usability assessment tutorial 
Eija Kaasinen, Anne Clarke 
Training Human-Centred Design Approach for the Designers of 
New Services
Anu Mäkelä, Katja Battarbee 
Applying Usability Methods to Concept Development of a Future Wireless Communication Device 
– Case in Maypole
 
Jo Herstad Do, Van Thanh, Bruno von Niman 
Natural Communication and Mobile Communication in Context
Michele Cornacchia 
An Experimental Study to Compute Co-Writing Relevance of Couples 
of Users Working in Different Conditions of Network Communication 
 


 

 

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