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Most recent update:
March 27, 2009













































































































































Maintained by
Lothar Mühlbach
 

Human Factors in Telecommunication

The current members of the HFT Permanent Steering Committee are listed below.

Previous Members can be found on a separate page. 

Bruno von Niman  (chairman)


Bruno received his M.Sc. in Computer Science, Man-Machine Interaction profile, after studies at the Universities of Uppsala, Sweden and Stuttgart, Germany, in 1993.  After a short stop in the world of academia, he worked for Ericsson for in Stockholm for 10 years (1994- 2003) with concept and product development, user interaction design and the user experience of Mobile Enterprise communication solutions (targeting advanced corporate users). He was the coordinating of usability activities across the Ericsson Group, both internally and externally. From December 2003, Bruno runs an independent user experience consultancy. 

He is continuing as an industry driving force for cross-corporate collaboration in the area of user experience. He has more than 30 peer-reviewed publications and is a frequent speaker and expert panelist at global mobile communication events.

Since 1997, Bruno is Vice Chairman of the ETSI Human Factors Technical Committee, a Specialist Task Force Leader and Expert in several projects sponsored by the European Commission and member of several conference program committees related to the area of HCI, usability, communication and mobility (e.g., Chair of the Mobile Communication special area at CHI 2004, www.chi2004.org).

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Bruno von Niman

vonniman consulting

Dalen 13

13245 Saltsjö-Boo

Stockholm

Sweden

Phone: +46 733 66 1234
Email: bruno@vonniman.com

 

Martin Böcker

Dr. Böcker studied Psychology and Linguistics at the Technical University in West-Berlin and at Exeter University, England.

After working for SEL Alcatel and the Heinrich-Hertz-Institute in Berlin working on user interfaces for telecommunications systems, he joined Siemens ICM in 1997 where he became head of the Siemens ICM Competence Center for User Interfaces in 2002.

From 2005 onwards, Dr. Böcker was responsible for software and hardware product innovations at BenQ Mobile in Munich. In 2007, Dr. Böcker re-joined Siemens AG where his is now head of documentation of Industrial Solutions and Services, Postal Automation.

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Dr. Martin Böcker

Siemens AG

Industrial Solutions and Services

Postal Automation Division, Sorting Machines

Head of Content Processing

Bücklestr. 1-5

78467 Constance

Germany

 

Phone: +49 7531 862521

Mobile: +49 175 2991659

Email: martin.boecker@siemens.com


Pedro Concejero

 

Pedro is Doctor (Ph.D.) in Psychology, his dissertation deals with application of  ROC curve methods for detection in marketing research systems.

 

After a period as research fellow and associate professor in Universidad Complutense, he joins Telefónica Investigación y Desarrollo, the R&D branch of the Grupo Telefónica.   At the moment of writing this Telefónica stands in 5th position in the sector Telco worldwide in terms of market capitalisation the 1st as an European integrated operator and 8th in the Eurostoxx 50 ranking. As of March 2007, Telefónica’s total number of customers amounted to 206.5 millions.

 

Pedro leads the usability group in Telefónica Investigación y Desarrollo, contributing to research projects, as those in the IST and VI Framework programmes. A main project of the Group at this moment is Telefónica Accesible, the initiative to promote Design for All in Telefónica services, products and processes.

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Pedro Concejero

Telefónica Investigación y Desarrollo

Emilio Vargas, 6

28043 Madrid

Spain

 

Phone: +34 91337 3943

Email: pedro.concejero@tid.es



Elizabeth Dykstra-Erickson




Email: elizabeth.dykstra-erickson@nokia.com
Stephen Furner

Stephen is a Senior Technologies Manager at the BT Research laboratories, where he leads research into human aspects of future technology. He is a technical specialist leading and carrying out research that challenges emerging technology to meet real human needs.  
 
Typical of Stephen’s research are projects such as MoBIC - orientation and navigation for people with visual disabilities; Teach Speech - the delivery of speech and language therapy support into the classroom by videotelephony; or Teletouch - reaching into computationally generated worlds to touch and feel the objects they contain.  He is the chairman of the European Telecommunications Standards Institute (ETSI) Technical Committee for Human Factors.     

Stephen regularly publishes academic papers and has been on national radio and TV talking about the research he carries out for BT. He originally joined the company as a trainee technician in London.  Here he qualified as an engineer through part-time study and was subsequently given special leave to study Psychology & Sociology full time at degree level.  On graduation he moved to the BT laboratories Human Factors Research Unit.
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Email: stephen.furner@bt.com
Ed Israelski

Edmond (Ed) Israelski received a B.S. in Electrical Engineering from New Jersey Institute of Technology, an M.S. in Operations Research from Columbia University and a Ph.D. in Industrial and Engineering Psychology from Stevens Institute of Technology. In 1970 he joined AT&T and has worked as a systems engineer, product manager, market researcher, industrial/organizational psychologist as well as a human factors engineer. He was technical manager of the Human Factors Systems group in the Business Communications Systems unit of Lucent Technologies - Bell Labs, formerly AT&T. His organization supported the design and evaluation of user interfaces for large customer communications products and adjunct systems such as voice and data switches, multimedia messaging, video conferencing and operations support systems. In 1997 Edmond joined SBC/Ameritech, a regional Bell Telephone Operating Company, where he was the Director of Human Factors. In 2000 he became Chief Technology Office at Human Factors International, a user interface design and consulting firm. 

Ed joined Abbott Laboratories, a medical device and pharmaceutical company, as Program Manager of Human Factors in 2001. He is leading a cross-division team to imbed best-practice HF design methods into all of Abbott's products, as well as doing hands-on design of critical new medical devices to ensure safety and usability.

Ed is a Fellow of the Human Factors and Ergonomics Society and a contributing member of the Association for the Advancement of Medical Instrumentation. Additionally, he is a member of APA,  UPA and CHI. He is also a Certified Human Factor Professional by the BCPE board.

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Edmond W. Israelski
Program Manager - Human Factors

Abbott Laboratories
Dept. 3QC, Bldg. AP6C
100 Abbott Park Road
Abbott Park, IL 60064-6088
USA 

Phone: +1 847 936 1131
Mobile: +1 847 650 9280 
Email: ed.israelski@abbott.com

Pekka Ketola

Dr.Pekka Ketola has worked on mobile phone and multimedia computer research & development in Nokia since 1995. The special areas have been mobile user interface design, usability, user experience management and user interface innovation.

He holds degrees of MSc and PhD from the Department of Computer Science, University of Tampere, Finland. His dissertation (2002) studied the usability engineering practices in complex concurrent engineering projects. A special interest area recently has been the implementation of out-of-box-readiness of consumer devices. He has been on the field about 15 years and has published numeours scientific papers in journals and international conferences. He has also authored several patents for mobile user interfaces. Pekka acts as a reviewer in international HCI conferences and he has served as Chair and Board member for SIGCHI Finland.
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Email: pekka.ketola@nokia.com
Chee Weng Khong

Chee Weng is the Head of the Interface Design Department at Multimedia University, Malaysia. He is also the Deputy Dean of R&D, Collaboration and Operations at the Faculty of Creative Multimedia. His professional background is in product design, engineering design and design ergonomics. His current research activity looks at improving the usability of local public telecommunication products and services.

Chee Weng has led several reseach centres at the university including the Centre for Collaborative Multimedia, Centre for Interpretation and Expression, and the Centre for Ergonomics since 1998. When he took over the lead for the Interface Design Department in 2004, he actively promoted user-centred design in the products, services and applications for Information and Communication Technologies. Chee Weng’s other interests include applied Quality Function Deployment in design, collaborative design (co-design), developing design-based curricula for Industrially Developing Countries (IDCs) and rapid prototyping.

He is also the co-Chair for the Interface Design and Ambient Intelligence (IDAI) Working Group, which is one of the Research Areas under the auspices of the Malaysian National Research and Education Network programme. Recently, Chee Weng formed a special interest group in Universal Usability and Interaction Design. This SIG deals with usability practices and universal design projects particularly on areas relating to bridging the digital divide.
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Chee Weng Khong
Interface Design Department,
Faculty of Creative Multimedia,
Multimedia University,
63100 Cyberjaya,
Selangor,
Malaysia.

Phone/Fax: +60 3-83125621
Mobile: +60 12-2698438
Email: cwkhong@mmu.edu.my
Lothar Mühlbach

Lothar studied social sciences and received his Ph.D. degree in psychology from the Technical University of Berlin in 1985. He joined the Heinrich-Hertz-Institut in 1977; since then he has worked on Human Factors aspects of interactive media (mainly videocommunications and groupware). He was the project manager of the project "Telepresence in the Workplace", which dealt, among other things, with usability studies into advanced multimedia desktop conferencing (3D, individually addressable eye-contact, etc.). From 1999 till 2002 he had been responsible for an RTD project on supporting informal communication within the context of telework and telecooperation (e.g. by means of virtual environments). Since autumn 2002 he has worked on projects dealing with mobile services for citizens. 

Lothar is in charge of the Human Factors Test Center at Fraunhofer HHI.

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Dr. Lothar Mühlbach
Fraunhofer Institute für Nachrichtentechnik - Heinrich-Hertz-Institut
Interactive Media - Human Factors
Einsteinufer 37
10587
Germany

Phone: +49 30 31002 237
Mobile: +49 172 447 4848
Email: lothar.muehlbach@hhi.fhg.de 

Manfred Tscheligi

Manfred Tscheligi is professor for Human-Computer Interaction & Usability at the University of Salzburg , ICT&S Center (Center for Advanced Studies and Research in Information and Communication Technologies & Society. He is founder and director of CURE, the Vienna ( Austria ) based Center for Usability Research & Engineering which is an independent research organization. He is also founder, co-owner and managing director of USECON-The Usability Consultants GmbH, an international usability & user experience engineering consultancy company. 
Manfred has been active in the area of Interactive Systems, Human Computer Interaction, Usability Engineering, User Interface Design and User Experience Research for around 20 years. Manfred Tscheligi has done pioneer work to establish the field in Austria (both in university education, as research field as well as an industrially applied field). He is also recognized and active actor in the international scene (e.g. chairing Mobile HCI 2005 in Salzburg or co-chairing CHI 2004 in Vienna ).

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Email: tscheligi@cure.at

If you have got any questions, comments, suggestions, etc., it will be a pleasure for each of them to be contacted.



The HFT site is hosted by  HHI Human Factors department.


  
   
 

Maintained by
Lothar Mühlbach